We Develop Synergetic Client Relationships to Ensure Five-Star Service
FedStar works closely with clients to understand their specific requirements and deliver award winning service for events both large and small. We provide remote and onsite support (audio visual, information technology, hotel and catering acquisition, and reproduction support), facilities management for academies, customized curriculum scheduling and course registration support, and integration of systems and web-based tools that improve performance and reduce operating costs.
We specialize in providing training support services for the federal government based on industry best practices and customer service key performance indicators. FedStar has been recognized by the Customer Service Institute of America (CSIA) as a Gold Level customer service organization, which is acknowledged by the International Customer Service Standard (ICSS). Our organization operates on a platform of company-wide processes, procedures, and values based on customer commitment.
ICSS is internationally acknowledged - it has been recognized by the International Standards Accreditation Board and has been adopted by the British Department of Trade and Industry. The Customer Service Institute of America is currently the only certifying body in North America for the International Customer Service Standard.